We Are Certified!
SERVPRO of Cayce/ West Columbia and Lexington is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.
IICRC Certified Firms must
• Present accurate information to consumers and conduct business with honesty and integrity.
• Require a technician on all jobs who has been formally trained and passed all required tests.
• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
• Maintain liability insurance to protect all parties in the event of an accident.
• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.
The IICRC Develops The Standards For The Restoration Industry
The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.
Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.
About SERVPRO of Cayce/ West Columbia and Lexington
SERVPRO of Cayce/ West Columbia and Lexington specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.
Use your local SERVPRO for water clean up
- Turn off electricity at the main breaker or fuse box, even if the power is off in your community. That was you can decide when your home is dry enough to turn it back on.
- Get a copy of the book Repairing Your Flooded Home which is available free from the American Red Cross or your state or local emergency manger.
- The Red Cross can provide you with a cleanup kit: mop, broom, bucket, and cleaning supplies.
- Contact your insurance agent to discuss claims.
- Listen to your radio for information on assistance that may be provided by the state or federal government or other organizations.
- If you hire cleanup or repair contractors, check references and be sure they are qualified to do the job. Be wary of people who drive through neighborhoods offering help in cleaning up or repairing your home.
- Call your Local SERVPRO of Lexington to assist you! We are always here to help.
Fire Damage safety
Your kitchen has the potential to be the most dangerous room in your home. It holds many hazards which can cause unintentional fires and burns. There are some basic safety rules you can follow to keep your kitchen free from hazards. If you have experienced a kitchen fire, you need the professional help of our technicians at SERVPRO of Lexington. We are a trained and experienced fire damage remediation company who has the tools required to restore your home after a fire.
The first thing you should always have in your Lexington kitchen to prevent fire damage is a fire extinguisher in your kitchen. A smoke detector also needs to be installed and maintained regularly. Any cleaning products should be stored away from children, and do not leave a heat source or fire unattended.
Stove and Oven
Clean your range and oven regularly and be thorough. Doing so prevents residual grease and food from catching fire. When you are cooking, keep handles of pots turned inward, away from the stove’s edge. Do not wear loose, long sleeves which can hang over the stove while cooking. Keep your eye on the oven at all times when it is on and ensure it is turned off when you are done cooking.
Flammable items such as dish rags, towels, and curtains should not be near the stove. Also, be cautious with flammable liquids, since a small spark can ignite vapors from these fluids.
Ensure all vents are clear of obstructions and the microwave has enough space for air circulation. Do not put foil or other metals in the microwave oven, as they can create sparks and fires. SERVPRO can help you restore your kitchen back to its former condition after a fire in your microwave.
Do not use appliances which have not been tested and approved by a recognized facility. Keep electrical outlets from being overloaded as well and check for broken or worn wiring on a regular basis. Be sure to make any needed repairs in a timely fashion and keep cords on the counter, so they do not get pulled down accidentally.
Deep Fryers and Frying Pans
The best thing to prevent fryer fires is to use a fryer with a controlled thermostat. Do not allow grease and fat build up in pans or on the stove, since they can easily catch fire. When SERVPRO of Lexington arrives at your home, we assess the damage first, including any smoke or soot and water damage. Before we begin any remediation, we go over the plan with you so you can understand all that is happening.
SERVPRO of Lexington is here whenever you need us. If you have experienced a kitchen fire in your home, just reach out to us at (803)755-9774 so we can help you clean up and repair your home.
Why SERVPRO should be your #1 choice for mold remediation.
Let’s face it, the thought of mold will keep you up at night. Some companies use the threat of mold as a scare tactic, often taking advantage of clients who are in a vulnerable position. Mold inspections can be expensive and time consuming, often requiring several days for test results to be returned, but there is no need to panic. We are here to help! The first thing to know about mold is that it can almost always be avoided. When a flood occurs in your residence or business, you need to act as fast as possible. The quicker you respond to the flood, the less likely you are to have a mold problem. CALL A PROFESSIONAL! Treating water damage is a science, and should be left to experts (like us) who are licensed, insured, and highly trained. Often times, people are hesitant to spend the money on a professional restoration company, but ultimately it will save you a lot of money. Improper treatment leads to long term damage, which may *cause mold and other expensive problems. Second, mold testing and mold treatment must be performed by separate companies. If a company finds mold during an inspection, they must hire another company to treat the mold! Failure to do so is a conflict of interest! If you fear that you may have mold from a preexisting problem, contact us here at SERVPRO of Lexington. We will arrange for a licensed inspector from another company to perform a full inspection, and then we will perform services to remove the mold. After our services are performed, another inspection will be performed to ensure perfection. We ALWAYS guarantee our work! Call SERVPRO of Lexington!
SERVPRO The Cleaning Experts
SERVPRO is Here to Help during this time of need
During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.
We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.
The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:
- Kitchen/Food Areas
- Retail Spaces
- Water Fountains
- Sales Counters
- Carpets and Rugs
- Stair Handrails
- Elevator Cars
- Playground Equipment
- Fitness Equipment
The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.
Call Today for a Proactive Cleaning
If your home or business needs deep cleaning services, call the experts today – SERVPRO of Lexington at 803-755-9774
Being Prepared for a Storm.
Business Preparedness: why and how you should prepare; and personal preparedness: how to pack your Go Bag and sheltering in place.
Up to 50% of businesses never reopen after being affected by a natural or human-made disaster. Despite this statistic, 62% of businesses don’t have an emergency plan in place! Your customers expect delivery of their products or services on time, regardless of your situation. And larger businesses want to ensure that their supply chain is not interrupted by a disaster either. Insurance is only a partial solution. It does not cover all losses and it will NOT replace customers. News travels fast and perceptions often differ from reality. It is up to you to plan now for a disaster to avoid some of these pitfalls. Many risks cannot be insured, but some risks can be reduced by investing in loss prevention programs, protection systems, and equipment.
According to FEMA’s Business Program Management,” A preparedness policy that is consistent with the mission and vision of the business should be written and disseminated by management. The policy should define roles and responsibilities. It should authorize selected employees to develop the program and keep it current. The policy should also define the goals and objectives of the program. Typical goals of the preparedness program include:
- Protect the safety of employees, visitors, contractors, and others at risk from hazards at the facility. Plan for persons with disabilities and functional needs.
- Maintain customer service by minimizing interruptions or disruptions of business operations
- Protect facilities, physical assets, and electronic information
- Prevent environmental contamination
- Protect the organization’s brand, image and reputation”
A word on environmental contamination—many times, smaller businesses without a plan in place will attempt to handle the work on their building on their own. Depending on the damage and the building in question, it may be safer and more cost effective to hire a professional company to help you. Why? Well, for starters, a cleanup company like SERVPRO of Lexington has the knowledge of environmental laws and regulations that you may be ignorant of. Our crew can dispose of potentially hazardous materials in a safe and compliant manner.
To prepare personally for a disaster, you should start by creating a Family Disaster Plan. To get started, contact your local emergency management office and your local chapter of the American Red Cross. Find out which disasters are likely to occur in your area by using the interactive map. Meet with your family and plan how you will stay in contact if separated by disaster. Because many disasters occur with little or no warning, you need to have a plan for what to do before you have instructions from authorities. Assess your situation. Decide to stay or change locations. If you are not in immediate danger, you should stay where you are and get more information before taking your next steps.
There are 3 types of sheltering, and different types are appropriate for different disasters. You can shelter in place, shelter for an extended stay, or enter a community shelter. When you shelter in place, you are sealing a room to protect yourself from contaminants in the air for a short period of time. You should identify an internal room in your home or work, and store specific items such as snacks and water, a battery-operated radio, a flashlight, and pre-cut plastic sheeting and duct tape to seal off vents and doors and windows. If you are sheltering for an extended stay, you may need to store enough supplies for 2 weeks. If you are using a community shelter, you should bring your 3-day disaster supply kit with you.
So, what goes in your kit? Depending on the length of time you will be gone, the time of year of the event, and how many people and pets you have with you, your kit might change. The items recommended for your basic kit are:
- 3-day supply of non-perishable food
- 3-day supply of water (one gallon per person per day)
- Portable, battery powered radio and extra batteries
- Flashlight and extra batteries
- First aid kit and manual.
- Sanitation and hygiene items (moist towelettes and toilet paper)
- Matches and waterproof container
- Extra clothing (think warmth if in a cold climate)
- Kitchen accessories and cooking utensils, including a can opener.
- Photocopies of credit and identification cards
- Cash and coins
- Special needs items, such as prescription medications, eyeglasses, and hearing aid batteries.
- Items for infants and items for pets.
Just as important as putting your supplies together is maintaining them so they are safe when you are ready to use them.
- Keep canned foods in a cool dry place.
- Store boxed food in tightly closed plastic or metal containers.
- Throw out any canned good that becomes swollen, dented, or corroded.
- Change stored food and water supplies every 6 months. Write the date on the containers.
- Keep items in airtight plastic bags and put your entire kit in one or two easy-to-carry containers.
- Re-think your needs every year and update your kit as your family needs change.
I recommend keeping a Go Bag in your car, and one in your house, as you will never know where you will be when a disaster hits. If you need help preparing your home or business for disasters, call us at 803-755-9774. We can help you create a plan for your building and tag your shut offs when necessary. And if something does go wrong, call us to help make it "Like it never even happened."
The Process of A Water Damage
SERVPRO Franchise Professionals have the expertise and equipment to quickly restore your property to pre-water damage condition. They use a scientific approach to water removal and water cleanup that emphasizes monitoring and documenting the drying process from beginning to end.
Have Water Damage?
Call Today 803-755-9774
Every water damage event is a little different, and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.
Step 1 - Emergency Contact
When you call, our representative will guide you through several questions that will help the SERVPRO Franchise Professional respond to your water emergency more quickly and efficiently. This initial contact is an important part of a fast, effective restoration.
Step 2 - Inspection and Water Damage Assessment
They carefully inspect your property’s water damage, determining the type of water damage and the areas affected. This is a crucial step to creating an effective plan of action that will result in a successful restoration.
Step 3 - Water Removal / Water Extraction
Typically, hundreds or thousands of gallons of water are removed using our powerful pumps and vacuums during the water removal process. The SERVPRO Franchise Professionals start this process as soon as possible to minimize further damage and to help prevent mold growth.
Step 4 - Drying and Dehumidification
After the bulk of the water has been removed, SERVPRO Franchise Professionals use specialized equipment to target the water that’s harder to access. They use less intrusive, scientific drying methods to draw the remaining water and moisture from your property with air movers and dehumidifiers.
Step 5 - Cleaning and Sanitizing
Water damage also affects your belongings, like furniture, clothing, and personal items. SERVPRO Franchise Professionals can clean restorable items using a number of specialized cleaning techniques. They also sanitize with antimicrobial treatments and remove odors using industrial air scrubbers and fogging equipment.
Step 6 - Restoration
The last step is restoring your home or business back to its pre-water damage condition. The restoration step can be relatively minor, such as replacing a few drywall panels, or could include major reconstruction, such as rebuilding entire rooms of a home or business.
Reasons why SERVPRO should be your #1 choice!
Disasters are devastating. Whether caused by water, fire, or storms they can turn your world upside down in a matter of minutes. Even if you are the strongest of us all, you can begin to feel helpless not knowing where to turn after a catastrophe. But fortunately for you, SERVPRO of Cayce/West Columbia is here and ready to help.
Why SERVPRO? Why not just pick another company? Let's consider this; if you find out that you have life threatening illness that requires surgery, would you not want the surgeon with the most extensive training, experience, and a reputation to be the best to get you back to good health? Well, your property is one of the biggest investments you will make in your lifetime, so it is also very important to have a company with the knowledge, experiences and reputation that you can trust to return your property to its pre loss condition.
Three Best Reasons to Use SERVPRO of Cayce/West Columbia
- Training- Here at SERVPRO of Cayce/West Columbia we never stop learning and improving our skills. We are trained to IICRC (Institute of Inspection Cleaning and Restoration Certification) high standards in fire and water cleanup, mold remediation, carpet and upholstery cleaning and other cleaning and other courses. Our SERVPRO education is always ongoing to help us succeed.
- Equipment- Our technicians have the professional equipment needed to completely clean and remove the effects of water, mold, soot, smoke, odor and more. Here at SERVPRO of Cayce/West Columbia we keep up on all the latest technology and techniques used in the restoration industry.
- Experience- SERVPRO is not some fly-by-night company. They started over 50 years ago and currently have over 1,700 franchises nationwide.
If ever in a disaster your restoration company SERVPRO of Cayce/West Columbia are here to help 24 hours a day and 7 days a week, including holiday's.
Have your ducts been cleaned?
Have your HVAC has been operating for some time without attention? It could be circulating odors, dust and other contaminates throughout your home or business. Ventilation systems are often the biggest culprit in poor indoor air quality. You should make it a priority to inspect the ductwork of your home or business. Call SERVPRO of Lexington today, and we are more than happy to inspect the heating, ventilation and air conditioning unit (HVAC) and provide you with advice on what type of cleaning service your system should need. Keeping your ducts and HVAC unit clean can extend the life of the equipment and make the system function more efficiently, saving you money on the heating and cooling costs as well as providing cleaner air to breathe in your home or business.
How to prepare for a flood during a storm!
Rain clouds have been obscuring our sunshine in Lexington and West Columbia for awhile now, but in Florida they have been dealing with a few more problems than a missed chance at a tan.
Floods have been upending the lives of many Floridians.
Though damage is unavoidable in flood situations there are some steps you can take to help avoid as much damage as possible to your home or business.
Before the Flood:
Have a qualified professional elevate the furnace, water heater and electric panel if susceptible to flooding. -Install "check valves" in sewer traps to prevent flood water from backing up into the drains of your home or business. -Seal walls in basements with waterproofing compounds to help avoid seepage.
During the Flood:
Turn off utilities at the main switches or valves if instructed to do so. -Disconnect electrical appliances. -Do not touch electrical equipment if you are wet or are standing in water. -Do not walk through moving water. Even six inches of moving water can make you fall.
After the Flood:
Listen for news reports to learn if the community's water supply is safe to drink. -Avoid floodwaters. Water may be contaminated by oil, gasoline or raw sewage. Water may also be electrically charged. -Stay out of any building if it is surrounded by floodwaters. -Return home only when authorities indicate it is safe.
Having flood damage in your home or business can be a difficult situation to deal with, but remember, your SERVPRO of Lexington & SERVPRO of Cayce / West Columbia is here to help you 24/7.
Call (803) 755-9774. We make it, "Like it never even happened."