Recent Posts

Flooding Tips

10/9/2020 (Permalink)

If you experience flooding during a storm event then pay attention to these tips:

Before

  • Build an emergency kit.
  • Make a family communications plan.
  • Tell an adult if you hear a flood warning on the TV or radio.

During

  • Listen to authorities and safety officials.
  • If there is any possibility of a flash flood, move  immediately to higher ground. 
  • Help your family move important items to an upper floor. 
  • Do not walk through moving water. Even 6” of water can make you fall.

After

  • Stay away from flood water. It could be contaminated, meaning contain dangerous substances.
  • Stay away from moving water. It can knock you off your feet.
  • Stay out of the way of emergency workers so they can do their job easily.

Call us at 803.755.9774 if you need us! 

Why You Need An ERP for Your Business

10/9/2020 (Permalink)

The best way to reduce interruption to your business following a disaster is to plan for it now! It is estimated that as many as 50% of businesses may never recover following a disaster. Of the ones that do, an overwhelming majority of them had preparedness plans in place.

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Most contingency plans are made up of three main components: incident response, disaster recovery, and business continuity. The SERVPRO ERP addresses incident response and disaster recovery. Think about potential disasters that could affect your facility. Now ask yourself: Are you ready?

Our SERVPRO Emergency READY Profile is a start-up approach that provides important information needed to begin mitigation and recovery services.

Why the SERVPRO ERP?

  • A no-cost assessment of your facility
    • This means there is no need to allocate funds, giving you a great value at no cost.
  • A concise Profile Document that contains only the critical information needed in the event of an emergency.
    • It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.
  • A guide to help you get back into your building following a disaster.
    • This can help minimize the amount of time your business is inactive by having an immediate plan of action.
  • Establishes SERVPRO of Cayce/West Columbia and Lexington as your disaster mitigation solutions in advance of an emergency so that during the emergency you are “Ready for whatever and restoration provider.
    • You have a provider that is recognized as an industry leader and close by.
  • Identification of the line of command for authorizing work to begin.
    • This saves time so we can begin the work of mitigating the damage which can save you time and money
  • Provides facility details such as shut-off valve locations, priority areas, and priority contact information.
    • Having a quick reference for what to do, how to do it and who to call provides happens.”

If you're interested in having an ERP done for your business (at no cost to you!), OR if you have more questions about the Emergency READY Profile, give SERVPRO of Cayce/West Columbia and Lexington and call today 803.755.9774.

Acting Quickly after a Disaster

10/9/2020 (Permalink)

When a disaster strikes, it is imperative to respond quickly in order to prevent further damages and complications. Fires, mold infestations and floods from broken pipes, overflows or heavy storms – all such disasters must be dealt with in a timely manner. If not handled immediately you could experience one or more of these issues:

  • If water-damaged structures and contents are not dried out quickly and correctly, potential health risks can develop. Mold can begin to grow within the first 24 to 48 hours after the flood.
  • Excessive water can cause rusting in metals, corrosion in electronic components, cracking, splitting or warping of furniture items, color bleeding or transfer in fabrics, furniture stains and secondary damage to upholstery, drapery, clothing, wallpaper, photos and papers.
  • Fire or smoke damaged properties can also experience irreversible damage, regardless of the size of the fire. Soot residue is highly acidic and can pit or corrode the metal in doorknobs, plumbing fixtures, light fixtures, etc. It can also etch glass in windows, mirrors and cabinets, causing them to look soiled and cloudy. Moreover, plastics, appliances, fabrics and vinyl windows can become discolored.
  • The safety and security of the home can be compromised. Windows and doors may become weak and function improperly, wet materials may collapse, and electrical installations and components can be a health hazard when they encounter water. Slips and falls are also potential dangers.

If you are not sure how to act after experiencing water, fire or mold problems in your home or business, contact SERVPRO of Cayce/West Columbia and Lexington at 803.755.9774. We have a team of restoration professionals ready 24/7/365 to help you.

Commercial Mold Tips

10/8/2020 (Permalink)

If your commercial building recently experienced water damages, you are probably unsure of the next step. Not only are you worried about property damage from the water, but you also must worry about mold in your business. Mold can affect indoor air quality, can cause significant property damage, and can cause a foul smell that even the best deodorization techniques cannot get rid of! Follow these tips if you are dealing with residential or commercial mold.

  1. Get Rid of Moisture - This is the very first step! Before the mold can be properly addressed, as much moisture as possible needs to be removed. If there is standing water, it can be dangerous to walk into your home or commercial property, so please make sure you can safely enter the building or structure.
  2. Protect Yourself - You just never really know what can be floating around in standing water that can hurt you. For example, electrical wiring. You do not want to endure an electrical shock. Once you know you can safely enter, protect yourself by wearing protective clothing, such as gloves and a face mask.
  3. Hire a Professional - The best thing you can do is leave it to the experts. Rely on a team of professionals to help get your home or business back in tip-top shape. Experts can come in and assess the true extent of the damage and help ensure all the molds are properly remediated. We promise it could save you a lot of time, money, and headaches in the future. 

SERVPRO of Cayce/West Columbia and Lexington is ready to help you ensure your commercial property is cleaned and ready to support your business. Give our team a call at 803.755.9774

Halloween Fire Safety

10/8/2020 (Permalink)

Keep your Halloween season spooky and fun!

Unfortunately, symbols of Halloween and activities while fun can also present fire risks that have the potential to become truly scary. Halloween decorations are the first thing to ignite in over 1,000 reported home fires each year. Whether you are trick or treating, throwing a party, or staying inside, decorations can be a lurking fire risk and it is important to be aware. Planning, you can help make this Halloween a fire-safe one. Taking simple fire safety precautions like keeping decorations far away from open flames and using battery-operated candles or glow-sticks in jack-o-lanterns can help ensure your holiday remains festive and fun.  From the National Fire Protection Association, here are five Halloween fire safety tips:

  • Use a battery-operated candle or glow stick in jack-o-lanterns.
  • When choosing costumes, stay away from the long trailing fabric.
  • Teach young children to stay away from open flames, including jack-o-lanterns with candles in them.
  • Keep all decorations away from open flames, especially cornstalks, dried flowers, and crepe paper.
  • Provide young children with glow sticks or flashlights to carry with their costumes.
  • Remember to keep all exits clear of decorations so escape routes are not blocked. Also, make sure all smoke alarms are working properly.

Everyone here at SERVPRO of Cayce/West Columbia and Lexington wants to ensure your Halloween is safe and fun! Follow these steps to enjoy your Halloween season. In the case of an emergency, know that the team at SERVPRO of Cayce/West Columbia and Lexington is going to work around the clock to help keep your Halloween season a good one! Give our team a call at 803.755.9774

Got Water Damage? We Can Help!

10/8/2020 (Permalink)

Water damage from a flood or busted pipe in your home can be devastating. The damage can linger for months or years in different forms. Something that can make the disaster even more devastating is finding out your insurance does not cover the damage. 

A good rule of thumb when thinking about water damage to your home is that it comes from inside or above, you are generally covered. If it comes from above, you are generally covered. If it comes from the ground or below ground, you generally are not. 

Homeowner’s insurance policies do not generally cover flood damage, including a flash flood. Back up of the sewer system is another damage generally not covered. It is best to add a separate flood policy to make sure you have coverage for damages. 

If a pipe bursts in your home and floods the house, insurance should cover it. If your washing machine or a toilet overflows and floods a room, insurance should cover it. If you have rainwater that comes into your home from storm damage, insurance should cover it. If rain leaked into your home because your roof is old and needed to be replaced, insurance may not cover it. 

SERVPRO of Cayce/West Columbia and Lexington will assist you with any type of water damage. We are here to make a stressful situation easier for you. We will work with you and your insurance company. We are available 24 hours a day, 7 days a week, always ready to restore damage to your residential or commercial structure. 

Call us today at 803.755.9774.

Rapid Response

9/24/2020 (Permalink)

Rapid Response to Your Damage

SERVPRO of Cayce/West Columbia and Lexington knows that when you call our company, you may be feeling overwhelmed, confused, stressed, and vulnerable. You need an expert to guide you through the crisis you have just endured. SERVPRO of Cayce/West Columbia and Lexington has specific fire, water and smoke damage training and the expertise to help you through your dilemma. We specialize in fire, water, smoke and storm damage cleanup and restoration. In fact, it is the cornerstone of our business.

What to Expect When You Call

When you call, our friendly representative will ask several questions regarding the type of damage you have incurred. These questions will help us determine what equipment and resources to bring with us when we deploy, including how many trained SERVPRO restoration specialists that may be needed for your particular situation.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information including your phone number and email address
  • Your insurance carrier (if applicable)
  • Has a claim been turned in?
  • Name of Adjuster (if assigned)
  • The street address of your home or business
  • When did the damage occur?
  • What caused the damage (if known)?
  • Is there electricity and water available (on-site)?
  • Is there standing water (if applicable)?
  • What year was the home or business built?

About SERVPRO of Cayce/West Columbia and Lexington

SERVPRO of Cayce/West Columbia and Lexington specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO can also mitigate mold and mildew from your home or business.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Cayce/West Columbia and Lexington.

When Heavy Rain Brings Water Damage

9/23/2020 (Permalink)

Heavy Rain Drops Heavy Rain

While water damage is typically associated with events like flooding or plumbing malfunctions, heavy rain can also cause its own set of issues regarding water damage around the house.

While any level of moisture can cause damage, heavy rain is considered rainfall at rates over 0.3 inches per hour and can work its way into much smaller vulnerabilities in your home. To help you better prepare and avoid water damage, we have put together a list of how these rapid rainfall rates can cause issues.

How Heavy Rains Cause Household Water Damage

Backup of clogged gutters

Clogged gutters can cause significant damage to your home after heavy rains. If there is debris in the gutters, it will be difficult for water to drain away, which can then result in leaks from puddles as the water is left standing against the roofline.

Leaks around windows and doors

Windows and doors are supposed to be sealed against the elements, but as their weatherproofing ages, it can deteriorate as well. When heavy rains roll through, water can find its way into minuscule cracks and cause damages.

Poor drainage around the foundation

If your home is at the bottom of a hill or does not have adequate drainage around the foundation, heavy rains can build up against the base of your home and lead to leaks in your basement or crawl spaces.

Leaks in and around the roof

Roof leaks are one of the leading consequences of heavy rains, and they can sneak up suddenly. All it takes is for a shingle to be scraped away or a weak spot to form and rainwater can begin seeping in as it falls.

Malfunctioning of a sump pump system

For homes with sump pumps, doing regular maintenance and checking for issues is key—otherwise, the pump system can get overwhelmed and will not be able to effectively move water away from the home.

Leaks around chimneys and skylights

Houses with chimneys and skylights tend to be more vulnerable to heavy rains than homes without them. While they are nice features to have, the seals where they meet with the roof can grow vulnerable over time and become overwhelmed when rainfall is heavy.

Remember to stay safe and get excess water cleaned up professionally to minimize the chance of mold growth. Our Team at SERVPRO of Cayce/West Columbia and Lexington is ready to assist at a moment's notice with any of your water mitigation emergencies. Give our team a call at 803.755.9774.

Home Fire Pit Tips

9/23/2020 (Permalink)

Fire Pit Burning Concrete Block Homemade Fire Pit

Fall is officially upon us and here in the south it is a tradition to enjoy the cooler nights outside around a homemade fire pit! Many of us are looking forward to spending time gathering around them to enjoy time with family and friends. Before you start dreaming of moonlit nights and toasted marshmallows, take a moment to check out some of these tips from Allstate to remember.

Backyard Fire Pit Safety Tips:

  • Whether you prefer a built-in or portable fire pit, choose one that is not too large for the area. The pit should be a minimum of 10 feet away from any structures or combustible materials as well as away from trees, fences, sheds, power lines, and telephone wires.
  • Make sure that the seating area is large enough and properly placed for comfort and ventilation.
  • Check wind direction before lighting a fire.
  • Do not use flammable fluids (gasoline, lighter fluid, etc.) to light or relight fires.
  • To start the fire, use a lighter to ignite crumpled pieces of paper covered with small sticks. Then, add larger sticks and a log or two to keep it burning. 
  • Burn only dry material. Damp material will create excess smoke. 
  • Do not wear flammable clothing (like nylon) or any loose-fitting clothing.
  • Never leave the fire unattended and keep pets and children far away from the fire as they will be attracted to it.
  • Keep a fire extinguisher, garden hose, or bucket of water nearby.
  • As the fire dies down, use a shovel and spread out the ashes to allow them to cool down. Then slowly pour water over those ashes and watch them closely to be sure that no embers remain or reignite. Put the cooled ashes in a specially designated ash storage metal can. 

Hidden Water Damages

9/23/2020 (Permalink)

Washing Machine Leaking out of Lid Washing Machine Malfunctions Can Cause Water Damage

Think about the last time your appliances were moved or inspected

Many of us do not think about the household appliances that we use every single day. For most, they probably become a passing thought about how much wear and tear they are receiving. Most of the appliances we use to make our everyday lives easier to utilize water. This means they are prone to leaks at some point if they are not caught early on.  Water damage can sit for ages before you as a homeowner realize. Therefore, regular inspections are important for prevention.

Inspect These Appliances for Leaks Often

  • Hot Water Heater
    • The lifetime of a hot water heater will typically span 10 to 15 years, but leaks can start much earlier than this. The seals and pipes connected to the hot water heater can often break down, so keeping an eye out for any accumulation both during and after use is a smart move.
  • Refrigerator
    • The rarity with which refrigerators are moved can lead to secret water damage that festers for ages before it is brought to light. A refrigerator’s water lines are typically made from a soft plastic that can easily fail, so checking for leaks behind and under the fridge as part of your annual home maintenance is wise.
  • Dishwasher
    • A dishwasher’s tubing is just as problematic as a refrigerator but is even more isolated and utilizes far more water. Additionally, homeowner’s insurance often does not cover water damage caused by older models of dishwashers, so regular checks are extremely important to keep up with.
  • Washing Machine
    • Washing machine hoses are some of the most common sources of leaks. Because they are notorious for this, it is recommended that they are inspected at least once a month by homeowners so you can be sure no issues have arisen. In addition to these regular checks, they should be fully replaced every five years in order to prevent hidden deterioration.
  • Air Conditioner
    • The drain in your HVAC unit is designed to keep condensation from pooling in and around the unit, but if this drain malfunctions, water damage can quickly be caused. Reference your manufacturer’s manual to determine how often your unit should be inspected and serviced—having a professional technician evaluate your machine is the best defense against HVAC-created water damage.