Recent Why SERVPRO Posts

Insurance Best Practices for Disaster Recovery: Insights from SERVPRO Team Cox

8/28/2024 (Permalink)

Facing the aftermath of a disaster—whether it’s a fire, flood, or other significant damage to your property—can be overwhelming. One of the most crucial aspects of recovery is navigating the insurance claims process. At SERVPRO®, we’ve helped countless homeowners and businesses restore their properties, and we understand the complexities of dealing with insurance companies. To help you through this challenging time, we’ve compiled a guide on best practices for managing your insurance claim effectively and ensuring you receive the support and compensation you deserve.

Laying the Groundwork: Understanding Your Insurance Policy

Before disaster strikes, it’s essential to have a thorough understanding of your insurance policy. Many policyholders don’t fully comprehend the details of their coverage until they need to file a claim, which can lead to confusion and frustration.

  1. Clarify What’s Covered
  • Structural Coverage: This part of your policy covers damage to the physical structure of your home or business. Ensure you know exactly which types of damage—like fire, water, or storm—are covered and what the coverage limits are.
  • Contents Coverage: Personal belongings inside your property are typically covered under a separate section of your policy. Review the limits and whether your policy covers replacement costs or depreciated value.
  • Liability Coverage: Liability insurance protects you if someone is injured on your property. For businesses, this is especially important, as liability claims can be substantial and costly.
  1. Identify Exclusions and Additional Coverage
  • Understand Exclusions: Most policies have exclusions—specific events or types of damage that are not covered. Common exclusions include flooding, earthquakes, and certain types of mold. Knowing these exclusions can help you assess the need for additional coverage.
  • Consider Endorsements: Depending on your location and risk factors, it might be wise to add endorsements to your policy. These are additional coverages that protect against specific risks like floods or expensive personal items.
  1. Review Your Policy Regularly
  • Annual Check-Ins: Life changes such as renovations, new purchases, or changes in occupancy can affect your coverage needs. Regularly reviewing your policy ensures it remains adequate and up-to-date.
  • Stay in Contact: Keep your insurance provider informed of any significant changes to your property or circumstances to avoid potential issues during the claims process.

Preparation is Key: Steps to Take Before Filing a Claim

Preparation can significantly ease the stress of filing an insurance claim. By taking proactive measures, you can streamline the process and reduce the likelihood of complications.

  1. Create a Comprehensive Inventory
  • Detailed Listing: Document all your belongings, including furniture, electronics, appliances, and other valuable items. For businesses, include equipment, inventory, and assets. A thorough inventory will be essential if you need to file a claim.
  • Visual Documentation: Supplement your inventory with photos and videos of each room and its contents. This visual evidence can be crucial in substantiating your claim.
  • Digital Backup: Store your inventory in a digital format and keep it in a secure, easily accessible location, such as cloud storage. This ensures that your records are protected, even if your property is damaged.
  1. Develop a Disaster Response Plan
  • Emergency Contacts: Keep a list of emergency contacts, including your insurance agent, policy numbers, and trusted contractors, in an accessible place.
  • Evacuation Plan: Create and practice an evacuation plan for your family or employees. Knowing what to do in an emergency can save lives and protect your property.
  • Preferred Vendors: Identify and establish relationships with preferred vendors, like SERVPRO Team Cox, who can provide prompt and professional mitigation and restoration services when needed.
  1. Maintain Your Property
  • Preventative Maintenance: Regular upkeep of your property can prevent common types of damage, such as leaks, electrical issues, and structural weaknesses.
  • Safety Inspections: Conduct regular inspections to identify potential hazards and address them before they escalate. This is particularly important for older properties where risks may be higher.

Steps to Take During the Claims Process

When disaster strikes, the way you handle the insurance claims process can make a significant difference in how quickly and smoothly your property is restored. Here’s a step-by-step guide to help you navigate this process effectively.

  1. Report the Incident Promptly
  • Immediate Action: As soon as it’s safe to do so, report the damage to your insurance provider. Timely notification is often required by your policy and helps expedite the claims process.
  • Provide Accurate Details: When reporting the claim, be as detailed and accurate as possible. Clearly describe the incident, the damage sustained, and any immediate actions you’ve taken to mitigate further loss.
  1. Document the Damage Thoroughly
  • Photographs and Videos: Before making any repairs or cleanups, take extensive photos and videos of the damage. This documentation is critical for supporting your claim and ensuring you receive adequate compensation.
  • Written Records: Keep a written log of all damage, including the date and time of the incident, descriptions of affected areas, and any temporary repairs you’ve made.
  1. Engage a Professional Restoration Service
  • Damage Assessment: Contact a professional restoration company like SERVPRO Team Cox for a comprehensive damage assessment. Our detailed report can help ensure that all damage is recognized and properly documented for your claim.
  • Coordination with Insurance: We work closely with insurance adjusters to ensure that every aspect of the damage is considered, helping to secure the most accurate and fair compensation.
  1. Perform Temporary Repairs to Prevent Further Damage
  • Quick Fixes: If safe and feasible, perform temporary repairs to prevent additional damage, such as covering broken windows or patching roof leaks. Document these repairs and keep all receipts, as these expenses are typically reimbursable.
  • Safety First: Ensure that any temporary repairs do not create additional safety hazards. When in doubt, consult with professionals before proceeding.
  1. Stay Organized Throughout the Process
  • Claim Documentation: Keep all documents related to your claim organized in a dedicated file. This should include correspondence with your insurer, receipts, estimates, and any other relevant information.
  • Regular Follow-Up: Stay in contact with your insurance adjuster to monitor the progress of your claim. Proactive communication can help prevent delays and keep your claim on track.

Working with Your Insurance Adjuster

The insurance adjuster plays a pivotal role in determining the outcome of your claim. Building a positive relationship with the adjuster can make the process more straightforward and increase the likelihood of a fair settlement.

  1. Communicate Clearly and Cooperatively
  • Be Transparent: Provide the adjuster with all the necessary information and be clear about the extent of the damage. Transparency helps establish trust and can expedite the claims process.
  • Be Responsive: Make yourself available for inspections and meetings. The sooner the adjuster can complete their assessment, the faster your claim can be processed.
  1. Know Your Rights and Options
  • Requesting a Second Opinion: If you disagree with the adjuster’s findings, you have the right to request a second opinion or hire an independent adjuster. SERVPRO Team Cox can provide a professional assessment to support your case if needed.
  • Dispute Resolution: Familiarize yourself with your policy’s dispute resolution options, such as mediation or arbitration, which can be used if you and your insurer cannot agree on the settlement.
  1. Advocate for a Fair Settlement
  • Detailed Estimates: Ensure that any repair estimates are comprehensive and accurate. A detailed estimate from a trusted restoration company like SERVPRO Team Cox can be invaluable in ensuring your claim reflects the true cost of repairs.
  • Negotiation: If the initial settlement offer is insufficient, don’t hesitate to negotiate. Presenting clear documentation and evidence can strengthen your position and help you achieve a fair outcome.

Taking Steps to Prevent Future Claims

Once your property is restored and your claim is settled, it’s important to take steps to reduce the risk of future damage. This not only protects your property but can also help lower your insurance premiums.

  1. Invest in Protective Upgrades
  • Weatherproofing: Consider adding features like storm shutters, sump pumps, and reinforced roofing to protect against future weather-related damage.
  • Fire Prevention: Install fire-resistant materials, ensure smoke detectors are operational, and consider adding a sprinkler system to reduce the risk of fire damage.
  1. Review and Adjust Your Insurance Coverage
  • Reassess Coverage Needs: After experiencing a claim, it may be necessary to adjust your coverage levels. Ensure your policy limits are sufficient to cover the full cost of rebuilding or replacing your property.
  • Consider Deductibles: Opting for higher deductibles can lower your premiums, but make sure you can afford the out-of-pocket costs if another disaster occurs.
  1. Ongoing Education and Preparedness
  • Training and Drills: For businesses, conduct regular training sessions and safety drills to ensure employees are prepared to respond quickly to emergencies.

Why SERVPRO Team Cox is Your Trusted Partner in Insurance Claims

At SERVPRO Team Cox, we’re not just another restoration company—we’re your partner in navigating the complexities of insurance claims. Our experience, expertise, and commitment to customer service make us the ideal choice when you need support the most.

  1. Comprehensive Restoration Services
  • We provide a full range of services, from emergency mitigation to complete restoration, ensuring that every aspect of your recovery is handled
  • We provide a full range of services, from emergency mitigation to complete restoration, ensuring that every aspect of your recovery is handled with care and expertise. Whether it’s water extraction, mold remediation, or structural repairs, we’ve got you covered.
  1. Expertise in Insurance Coordination
  • Our team has extensive experience working with insurance companies, which means we know how to navigate the complexities of the claims process. We work directly with adjusters to make sure that every detail of the damage is properly documented and that you receive the compensation you’re entitled to.
  1. Customer-Centric Approach
  • At SERVPRO Team Cox, our priority is always you, the customer. We understand that dealing with a disaster is stressful, and we’re here to make the recovery process as smooth and stress-free as possible. From the moment you contact us, we provide clear communication, expert guidance, and compassionate support.
  1. Local Knowledge and Commitment
  • With deep roots in the Charlotte and Columbia areas, we understand the specific challenges that property owners in these regions face. Our local knowledge allows us to tailor our services to meet the unique needs of our community, ensuring that we’re not just restoring buildings—we’re helping to rebuild lives.

Facing a disaster is never easy, but navigating the insurance claims process doesn’t have to add to your stress. By understanding your policy, taking proactive steps before disaster strikes, and following best practices during the claims process, you can ensure that your property is restored quickly and efficiently. And with SERVPRO Team Cox by your side, you’ll have a trusted partner to guide you through every step of the way, ensuring that you receive the support and compensation you need to get back on your feet.

Remember, when it comes to disaster recovery, preparation and expert guidance are key. By following these best practices and working with a restoration company that understands the intricacies of insurance claims, you can turn a potentially overwhelming situation into a manageable one. At SERVPRO Team Cox, we’re here to help you rebuild, recover, and move forward with confidence. Call us at 803-419-0470.

Mold Damage Repair

4/5/2023 (Permalink)

A common cause of mold growth is water leaking from a pipe. The most serious leaks originate from above a ceiling or inside a wall. Such leaks fester mold, which may widely spread by the time you realize it. By attempting to manage the situation yourself, you might aggravate it hence the need for someone with the right skills. SERVPRO technicians have all the protective gear, detection tools, and technical skills necessary to eradicate the mold in your home.

Splotches from mold damage can sprout anywhere along a wall. However, they are commonly found down low near the floor, up high near the ceiling, or along edges of trim or baseboards. The spores attach to your drywall's paper face, which becomes a food source, leading to its propagation.

Conditions necessary for the growth of mold

  • Constant moisture presence
  • Food sources like drywall or wood
  • Humidity
  • Warmth and darkness

Handling of mold-damaged drywall

When the drywall is removed and the framing exposed, the source of the problem becomes apparent. The cause of the leak ought to be repaired before replacing the drywall. If not, mold eventually reforms over the new drywall. Also, an unresolved leak might create additional damage to framing, siding, insulation, and flooring. SERVPRO checks the exposed framing for dry rot. If present, we remove and replace the affected structure. Our crew also uses a scrub brush or a scrubbing pad to clean mold off framing and thoroughly dry the exposed area using dehumidifiers.

We use the latest methods to inhibit mold at its source. Our team builds a contained area with plastic to avoid spreading the mold spores, which could cause secondary damage. We have products specially designed for mold damage removal on wood like antimicrobial agents.

Signs your drywall has mold

  • Musty, damp smell
  • Discoloration and staining on the interior wall
  • Crackling or bubbling wallpaper

SERVPRO of Cayce/West Columbia & Lexington, knows what not to overlook in case of mold damage. Call us at (803) 755-9774. 

We Are Certified!

5/10/2022 (Permalink)

SERVPRO of Cayce/ West Columbia and Lexington is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Cayce/ West Columbia and Lexington

SERVPRO of Cayce/ West Columbia and Lexington specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet our Crew: http://www.SERVPROlexingtonsc.com/employee-photos 

Use your local SERVPRO for water clean up

4/12/2022 (Permalink)

  • Turn off electricity at the main breaker or fuse box, even if the power is off in your community. That was you can decide when your home is dry enough to turn it back on.
  • Get a copy of the book Repairing Your Flooded Home which is available free from the American Red Cross or your state or local emergency manger.
  • The Red Cross can provide you with a cleanup kit: mop, broom, bucket, and cleaning supplies.
  • Contact your insurance agent to discuss claims.
  • Listen to your radio for information on assistance that may be provided by the state or federal government or other organizations.
  • If you hire cleanup or repair contractors, check references and be sure they are qualified to do the job.  Be wary of people who drive through neighborhoods offering help in cleaning up or repairing your home.
  • Call your Local SERVPRO of Lexington to assist you! We are always here to help. 

Fire Damage safety

4/11/2022 (Permalink)

Your kitchen has the potential to be the most dangerous room in your home. It holds many hazards which can cause unintentional fires and burns. There are some basic safety rules you can follow to keep your kitchen free from hazards. If you have experienced a kitchen fire, you need the professional help of our technicians at SERVPRO of Lexington. We are a trained and experienced fire damage remediation company who has the tools required to restore your home after a fire. 
 
The first thing you should always have in your Lexington kitchen to prevent fire damage is a fire extinguisher in your kitchen. A smoke detector also needs to be installed and maintained regularly. Any cleaning products should be stored away from children, and do not leave a heat source or fire unattended. 
 
Stove and Oven 
 
Clean your range and oven regularly and be thorough. Doing so prevents residual grease and food from catching fire. When you are cooking, keep handles of pots turned inward, away from the stove’s edge. Do not wear loose, long sleeves which can hang over the stove while cooking. Keep your eye on the oven at all times when it is on and ensure it is turned off when you are done cooking. 
 
Flammable items such as dish rags, towels, and curtains should not be near the stove. Also, be cautious with flammable liquids, since a small spark can ignite vapors from these fluids. 
 
Microwave Ovens 
 
Ensure all vents are clear of obstructions and the microwave has enough space for air circulation. Do not put foil or other metals in the microwave oven, as they can create sparks and fires. SERVPRO can help you restore your kitchen back to its former condition after a fire in your microwave. 

Appliances 
 
Do not use appliances which have not been tested and approved by a recognized facility. Keep electrical outlets from being overloaded as well and check for broken or worn wiring on a regular basis. Be sure to make any needed repairs in a timely fashion and keep cords on the counter, so they do not get pulled down accidentally. 
 
Deep Fryers and Frying Pans 
 
The best thing to prevent fryer fires is to use a fryer with a controlled thermostat. Do not allow grease and fat build up in pans or on the stove, since they can easily catch fire. When SERVPRO of Lexington arrives at your home, we assess the damage first, including any smoke or soot and water damage. Before we begin any remediation, we go over the plan with you so you can understand all that is happening. 
 
SERVPRO of Lexington is here whenever you need us. If you have experienced a kitchen fire in your home, just reach out to us at (803)755-9774 so we can help you clean up and repair your home.

Why SERVPRO should be your #1 choice for mold remediation.

4/11/2022 (Permalink)

Let’s face it, the thought of mold will keep you up at night. Some companies use the threat of mold as a scare tactic, often taking advantage of clients who are in a vulnerable position. Mold inspections can be expensive and time consuming, often requiring several days for test results to be returned, but there is no need to panic. We are here to help! The first thing to know about mold is that it can almost always be avoided. When a flood occurs in your residence or business, you need to act as fast as possible. The quicker you respond to the flood, the less likely you are to have a mold problem. CALL A PROFESSIONAL! Treating water damage is a science, and should be left to experts (like us) who are licensed, insured, and highly trained. Often times, people are hesitant to spend the money on a professional restoration company, but ultimately it will save you a lot of money. Improper treatment leads to long term damage, which may *cause mold and other expensive problems. Second, mold testing and mold treatment must be performed by separate companies. If a company finds mold during an inspection, they must hire another company to treat the mold! Failure to do so is a conflict of interest! If you fear that you may have mold from a preexisting problem, contact us here at SERVPRO of Lexington. We will arrange for a licensed inspector from another company to perform a full inspection, and then we will perform services to remove the mold. After our services are performed, another inspection will be performed to ensure perfection. We ALWAYS guarantee our work! Call SERVPRO of Lexington!

SERVPRO The Cleaning Experts

4/6/2022 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Lexington at 803-755-9774 

Reasons why SERVPRO should be your #1 choice!

2/20/2022 (Permalink)

Disasters are devastating.  Whether caused by water, fire, or storms they can turn your world upside down in a matter of minutes.  Even if you are the strongest of us all, you can begin to feel helpless not knowing where to turn after a catastrophe.  But fortunately for you, SERVPRO of Cayce/West Columbia is here and ready to help.

Why SERVPRO?  Why not just pick another company?  Let's consider this; if you find out that you have life threatening illness that requires surgery, would you not want the surgeon with the most extensive training, experience, and a reputation to be the best to get you back to good health?  Well, your property is one of the biggest investments you will make in your lifetime, so it is also very important to have a company with the knowledge, experiences and reputation that you can trust to return your property to its pre loss condition.

Three Best Reasons to Use SERVPRO of Cayce/West Columbia

  1. Training- Here at SERVPRO of Cayce/West Columbia we never stop learning and improving our skills.  We are trained to IICRC (Institute of Inspection Cleaning and Restoration Certification) high standards in fire and water cleanup, mold remediation, carpet and upholstery cleaning and other cleaning and other courses. Our SERVPRO education is always ongoing to help us succeed.
  2. Equipment- Our technicians have the professional equipment needed to completely clean and remove the effects of water, mold, soot, smoke, odor and more.  Here at SERVPRO of Cayce/West Columbia we keep up on all the latest technology and techniques used in the restoration industry.
  3. Experience- SERVPRO is not some fly-by-night company.  They started over 50 years ago and currently have over 1,700 franchises nationwide. 

If ever in a disaster your restoration company SERVPRO of Cayce/West Columbia are here to help 24 hours a day and 7 days a week, including holiday's. 

Why You Should Call SERVPRO For Your Water Damage!

5/4/2021 (Permalink)

This water damage was caused by a dishwasher leak.

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Cayce/West Columbia provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Cayce/West Columbia arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs. 

Need Emergency Service? Call Us 24/7 – 803-755-9774

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Cayce/West Columbia 

SERVPRO of Cayce/West Columbia specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Why SERVPRO for your cleaning needs!

4/9/2021 (Permalink)

Let SERVPRO assist you cleaning up the “messiness” that the winter season has brought to your home with a few spring cleaning tips:

  1. Defunk Your Fabrics: Wash the mattress pad, pillow coverings, and pillows from everyone's bed (all pillow types except foam can go into the washer, but check the labels for specific laundering instructions). Then do a second load with your bath mat, shower curtain, and even the curtain liner on the gentle cycle with color-safe bleach.
  2. Sanitize Your Work Station: Wipe down your computer screen with a lightly dampened microfiber cloth. Do the same with the mouse pad, then load a fun wallpaper on the screen.
  3. Manage Microwave Messes: Fresh lemons smell clean so try this: Cut one in half, put the pieces in a microwave-safe bowl with water to cover, and cook on High for two to three minutes. The steam will soften hardened food inside the oven while you enjoy the citrus scent. Then grate the fruit in the garbage disposal to eliminate any musty odor and greasy gunk.
  4. Shake It Out: Gather up throw rugs and take them outside for a good shake. Then air them on a clothesline or railing for several hours.
  5. Purge the Fridge: Pull the trash can over and dump lingering leftovers, spoiled food, and open bottles of condiments, like grill marinade from last summer. You could remove all the glass shelves and bins and wash them or give them a fast once-over with a wet cloth or sponge. Don't forget fingerprints and splatters on the door front and handle. A fresh box of baking soda absorbs odors, too.
  6. Cut Table Clutter: Switch from tablecloths to place mats, and arrange a bowl of fruit or a vase of fresh flowers in the middle of the kitchen table. The mats are easier to keep clean — plus, if your table looks set, it's a less likely landing pad for mail and other clutter.
  7. Bring Spring Indoors: Buy a few potted plants (pansies and gerbera daisies will be flowering soon), and tuck them into nicer pots. It's still too chilly for planting, but meantime you can enjoy their pretty petals.
  8. Banish Garbage Odors: Take plastic garbage cans outside for a quick hosing out, and leave them upside down to dry. Then sprinkle the bottoms with baking soda to keep cans odor free.
  9. De-Germ Sponges: Soaking a sponge in bleach killed 99.9 percent of the three bacteria strains from all our test sponges (scrub and regular cellulose), a benchmark based on the EPA's requirement for sanitization of non-food-contact surfaces. Mix 3/4 cup of bleach in one gallon of water, and soak the sponge for five minutes.
  10. Clean the Corners: If you celebrate Passover — thought to be one origin of spring cleaning, since it's Jewish tradition to clean the home from top to bottom to get rid of any leavened bread forbidden on the holiday — you may have already done a number on your kitchen. But even if you won't be at a Seder, it's a perfect time to sweep up or vacuum crumbs wherever they lurk.
  11. Toss Old Toiletries: In the bathroom, see if your loofah or toothbrush needs replacing. You should get a new brush every three months and a new scrubber every 30 days, but toss immediately if the bristles are frayed or the loofah is mildewed. Also, check the cabinet for expired cold medicines and trash them.
  12. Zap Oven Spills: Burned-on blobs welded to the bottom of your oven can give off odors and smoke. If you have time to run a self-cleaning cycle — even a short two-hour one — it's your best bet (and you can go do something else while it works). If not, just focus on the worst stains. Take a metal spatula and gently chip off any loose pieces — with any luck, this alone might do the trick. If not, liberally spritz with full-strength ammonia from a spray bottle. Leave it for at least five minutes, then sprinkle on enough baking soda to completely cover the stain; add just a few drops of white vinegar. Let it bubble for a minute or two, then whisk away the grime with a scrub sponge. Rinse with a clean, wet, regular sponge.

 TELL US: What's the number one thing on your spring cleaning list?

Why you should choose SERVPRO to help remediate mold!

4/9/2021 (Permalink)

the thought of mold will keep you up at night. Some companies use the threat of mold as a scare tactic, often taking advantage of clients who are in a vulnerable position. Mold inspections can be expensive and time consuming, often requiring several days for test results to be returned, but there is no need to panic. We are here to help! The first thing to know about mold is that it can almost always be avoided. When a flood occurs in your residence or business, you need to act as fast as possible. The quicker you respond to the flood, the less likely you are to have a mold problem. CALL A PROFESSIONAL! Treating water damage is a science, and should be left to experts (like us) who are licensed, insured, and highly trained. Often times, people are hesitant to spend the money on a professional restoration company, but ultimately it will save you a lot of money. Improper treatment leads to long term damage, which may *cause mold and other expensive problems. Second, mold testing and mold treatment must be performed by separate companies. If a company finds mold during an inspection, they must hire another company to treat the mold! Failure to do so is a conflict of interest! If you fear that you may have mold from a preexisting problem, contact us here at SERVPRO of Lexington. We will arrange for a licensed inspector from another company to perform a full inspection, and then we will perform services to remove the mold. After our services are performed, another inspection will be performed to ensure perfection. We ALWAYS guarantee our work! Don't let the fear of mold keep you up at night. Call SERVPRO of Lexington at (803) 755-9774

BioHazard!!!

4/8/2021 (Permalink)

The most common reason people hire a bio-hazard cleanup company is to deal with the aftermath of a crime, suicide, or similar traumatic experience. Each of these events can leave behind dangerous pathogens and other bio-hazardous waste that put you, your family, or your employees at risk.

SERVPRO of Lexington frequently helps property owners in South Carolina remove and dispose of biological and chemical contaminants. If you’re unclear about the importance of bio-hazard cleanup, here’s a closer look at why you should leave this task up to professionals.

It’s Best for Your Family

If biohazard cleanup is needed inside your home, having to handle the cleanup could put you or your loved ones at risk or add to the emotional trauma. The experienced team at SERVPRO of Lexington can respond within 24 hours to bio-hazardous situations, such as crime scenes, accidents, chemical spills, and sewage backups.

They Are Discreet

Many home and business owners don’t want their communities to know what’s happening to require cleanup, so discretion is important. The cleanup crews at SERVPRO of Lexington will work efficiently without drawing unwanted attention from passersby.

They Have Experience

The team at SERVPRO of Lexington has the training, tools, and skills necessary to do a thorough job so you can rest easier and move on faster. They utilize the proper cleaning materials and equipment to decontaminate every scene so that it passes all health inspections that might be required.

Whether you’ve experienced a crime, death, hoarding, or chemical spill, the biohazard cleanup crew at SERVPRO of Lexington is highly qualified and trained to respond. Call (803)755-9774 to schedule an appointment or visit their website to learn more.

Commercial carpet cleaning

4/7/2021 (Permalink)

You likely schedule daily or weekly office cleaning services to keep your business tidy. However, 

Even with regular sweeping and vacuuming, your carpets still can accumulate stains. To ensure your office is presentable, SERVPRO of Lexington offers professional carpet cleaning services, including spot removal and upholstery stain removal to get rid of the stains that sweeping and vacuuming miss. We also offer dry cleaning services for areas where color-fastness is crucial. Below we reveal some of the most valuable benefits of regularly having your carpets Professionally cleaned.

4 Reasons why you should schedule Professional commercial carpet cleaning!

  • To Improve your air quality!
  • Carpets collect a wide variety of air contaminants, including pollen, dust, mold spores, and bacteria, that can cause allergy symptoms exacerbating asthma and other respiratory problems. If not removed, these particles can end up back into the air you and your employees breathe, resulting in a lot of downtime and  loss of productivity.
  •   To remove stains!
  • Some stains are extremely persistent and cannot be removed without professional attention. For stubborn unsightly carpet blemishes, contact the experts at SERVPRO of Lexington for help. We use powerful cleansers and state of the art techniques and equipment to remove even set-in-soils and spatters. 
  • To look professional!
  • Carpet stains do not look professional, and if you invite clients into your office they could be turned off by the dirty, grimy appearance. Even if your clients never enter into your workspace, the untreated stains could signal to your customer that sloppy and carelessness is acceptable. To avoid that call your professional cleaning services. 
  • To extend carpet life
  • Deep-down dirt and grime can damage carpet fibers and cause the rug to wear out more quickly than it should. Regular carpet cleanings remove contaminants that cause damage, discoloration and extend the life of your office carpeting. 



Commercial carpet cleaning offers some important benefits to your business. To schedule an appointment, contact SERVPRO of Lexington. We also specialize in water extraction and mold remediation, and we offer 24/7 emergency service throughout Lexington County. Visit our website to learn more about our services or call our office at (803)755-9774 and get your quote.

Why you should choose SERVPRO of Cayce/West Columbia!

3/1/2021 (Permalink)

Here at SERVPRO of Cayce/West Columbia, we have an amazing staff who works hard for you every day. From our third generation owner, who guides our staff with experience and knowledge, to our office staff, who works diligently with your local and national insurance agents, and also to our production team, who are always on standby for you to get the job done ASAP.  SERVPRO of Cayce/West Columbia strives to provide top notch customer service. If you are looking for a local company to provide professional and timely services, SERVPRO of Cayce/West Columbia is the place, and we are  in your community ready to make things "Like it never even happened."  Give us a call today at (803)755-9774 and schedule a free estimate, with our experienced team.

The Certified: SERVPRO Cleaned (CSC) Program

5/15/2020 (Permalink)

The COVID-19 pandemic has changed what it means to be clean. Being open for business is just the beginning of our new journey forward. Employees may be hesitant to return to work, and customers may wonder whether the businesses they patron are safe. 

We are proud to launch Certified: SERVPRO Cleaned—a cleaning and disinfecting program that SERVPRO offers to commercial locations to address the current COVID-19 pandemic. This is a level of clean that goes way beyond janitorial or carpet cleaning. This is proactive viral pathogen cleaning. When businesses chose SERVPRO, their employees, customers, and community can rest assured that they’ve selected a “higher standard of clean”—Certified: SERVPRO Cleaned

Call our office today to schedule having one of our team members come out to asses your business needs. 803-955-0342

SERVPRO Heroes

4/8/2020 (Permalink)

Developing individuals - one hero at a time. Much of the work that the SERVPRO® production team produces involves things that other people are unwilling or unable to do. Many people cannot handle the unglamorous, labor-intensive and detailed work that comes along with fire and water restoration. We take pride in who we are and what we do. We are a critical piece of restoring structures, contents, and personal lives. Many times, there may be situations that affect our homes and businesses that are out of your control. Let the heroes at SERVPRO of Lexington help. Not only do we have a faster response time, but here at SERVPRO of Lexington we truly care about our customers. So much so that we have even been called heroes! 

Our Equipment

4/8/2020 (Permalink)

SERVPRO knows the biggest difference we can make is in our equipment. It is measurable and reduces the loss on a claim report. The right tools do make a big difference, but it also helps when the SERVPRO of Lexington’s trained professionals are on the job fast with the right knowledge to properly dry and save your assets.

It starts with Psychrometrics, which is the study of air and its properties. The properties of air include temperature, humidity, vapor pressure, and dew point.  

We can measure these through:

  • Moisture meters are used to determine the actual moisture in the contents of the materials that may be wet
  • Moisture sensors can detect moisture in carpets, walls, and baseboards
  • Thermohygrometers measure both the temperature and relative humidity. 

Once all this data is collected, the SERVPRO of Lexington technician will be able to determine the humidity, dew point, and vapor pressure. That will enhance the direction and equipment used to start the drying process.

Why Green?

4/7/2020 (Permalink)

SERVPRO of Lexington vehicles are very noticeable when we are driving though your community. We have green cars, trailers, trucks and vans too. But have you ever wondered how SERVPRO chose this eye catching color? 

In the early 1970s, the founders of SERVPRO® used a color chip paint sample chart to identify the most eye-catching color.  It was a highly technical process.  The founders showed the chart to as many people as they could and asked, “Which color on this chart would be impossible to miss?”  By a wide margin, the color most identified was 1970 rally green, a color used on Porsche 911 automobiles.

Now used on entire fleets of vehicles in every SERVPRO franchise across the nation from production vans to disaster recovery storm trailers, our vehicles are prepared for any size disaster.

Getting Your Business Back Up & Running

4/7/2020 (Permalink)

There's nothing quite as difficult for a commercial establishment as dealing with any type of damage. However, knowing what to do when disaster strikes can prevent you from experiencing unnecessary emotional upsets for yourself, your employees, and your customers and mitigate the economic strain of lost business. There are many steps you'll need to take to get your commercial property back in order following a water damaging event. Contacting a team of skilled water damage restoration experts from SERVPRO is a good first step.

  • Quick Water Removal Mitigates Monetary Loss 
  • Quick Remediation Prevents Secondary Water Damage
  • Fast Restoration Helps You Get Back In Business

Contact SERVPRO Today 803-955-0342

Here at SERVPRO, we specialize in optimizing and expediting each component of the restoration process to ensure that you can get your business back in business. Moreover, each of our IICRC-Certified technicians will provide you with the personable care and excellent customer service that keeps you in the loop throughout the water damage restoration process. We can quickly reopen your doors "Like it never even happened."

We are Cleaning Experts

3/18/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Lexington at 803-755-9774 

How to cope with mold with the help of your local SERVPRO!

4/26/2019 (Permalink)

Let’s face it, the thought of mold will keep you up at night. Some companies use the threat of mold as a scare tactic, often taking advantage of clients who are in a vulnerable position. Mold inspections can be expensive and time consuming, often requiring several days for test results to be returned, but there is no need to panic. We are here to help! The first thing to know about mold is that it can almost always be avoided. When a flood occurs in your residence or business, you need to act as fast as possible. The quicker you respond to the flood, the less likely you are to have a mold problem. CALL A PROFESSIONAL! Treating water damage is a science, and should be left to experts (like us) who are licensed, insured, and highly trained. Often times, people are hesitant to spend the money on a professional restoration company, but ultimately it will save you a lot of money. Improper treatment leads to long term damage, which may *cause mold and other expensive problems. Second, mold testing and mold treatment must be performed by separate companies. If a company finds mold during an inspection, they must hire another company to treat the mold! Failure to do so is a conflict of interest! If you fear that you may have mold from a preexisting problem, contact us here at SERVPRO of Lexington. We will arrange for a licensed inspector from another company to perform a full inspection, and then we will perform services to remove the mold. After our services are performed, another inspection will be performed to ensure perfection. We ALWAYS guarantee our work! Don't let the fear of mold keep you up at night. Call SERVPRO of Lexington!

4 Reasons Why You Schedule Commercial Carpet Cleaning Services with SERVPRO of Lexington

4/5/2019 (Permalink)

You likely schedule daily or weekly office cleaning service to keep your business tidy. However, even with regular sweeping and vacuuming, your carpets can accumulate stains. To ensure your office is presentable, SERVPRO of Lexington offers expert carpet cleaning service, including spot removal and upholstery stain removal, to get rid of stains that sweeping and vacuuming miss. They also offer dry cleaning service for areas where color-fastness is crucial. Below, they reveal some of the most valuable benefits of regularly having your carpets professionally cleaned.

4 Reasons Why You Schedule Commercial Carpet Cleaning Services

1. To Improve Air Quality

Carpeting collects a wide variety of air contaminants, including dust, pollen, mold spores, and bacteria, that can cause allergy symptoms and exacerbate asthma and other respiratory problems. If not removed, these particles could end up back into the air you and your employees breathe, resulting in a lot of downtime and loss of productivity.

2. To Remove Stubborn Stains

Some stains are extremely persistent and cannot be removed without professional attention. For stubborn, unsightly carpet blemishes, contact the experts at SERVPRO of Lexington for help. They use powerful cleansers and state-of-the-art techniques and equipment to remove even set-in soils and spatter.

3. To Look Professional

Carpet stains simply don't look professional, and if you invite clients into your offices, they could be turned off by the dirty, grimy appearance. Moreover, even if your customers never enter your premises, the untreated stains could signal that sloppy work or carelessness is acceptable. To avoid sending that type of message, contact a professional carpet cleaning service.

4. To Extend Carpet Life

Deep-down dirt and grime can damage carpet fibers and cause the rug to wear out more quickly than it should. Regular carpet cleaning removes contaminants that cause damage and discoloration and extends the useful life of your office carpeting.

Commercial carpet cleaning offers some important benefits for your business. To schedule service, contact SERVPRO of Lexington. They also specialize in water extraction and mold remediation, and they offer 24/7 emergency service throughout Lexington County. Visit their website to learn more about their services or call (803)955-0342 to request a quote

3 Reasons to Hire SERVPRO of Lexington for Bio-Hazard Cleanup

4/5/2019 (Permalink)

The most common reason people hire a bio-hazard cleanup company is to deal with the aftermath of a crime, suicide, or similar traumatic experience. Each of these events can leave behind dangerous pathogens and other bio-hazardous waste that put you, your family, or your employees at risk.

SERVPRO of Lexington frequently helps property owners in South Carolina remove and dispose of biological and chemical contaminants. If you’re unclear about the importance of bio-hazard cleanup, here’s a closer look at why you should leave this task up to professionals.

It’s Best for Your Family

If bio-hazard cleanup is needed inside your home, having to handle the cleanup could put you or your loved ones at risk or add to the emotional trauma. The experienced team at SERVPRO of Lexington can respond within 24 hours to bio-hazardous situations, such as crime scenes, accidents, chemical spills, and sewage backups.

They Are Discreet

Many home and business owners don’t want their communities to know what’s happened to require cleanup, so discretion is importance. The cleanup crews at SERVPRO of Lexington will work efficiently without drawing unwanted attention from passersby.

They Have Experience

The team at SERVPRO of Lexington has the training, tools, and skills necessary to do a thorough job so you can rest easier and move on faster. They utilize the proper cleaning materials and equipment to decontaminate every scene so that it passes all health inspections that might be required.

Whether you’ve experienced a crime, death, hoarding, or chemical spill, the bio-hazard cleanup crew at SERVPRO of Lexington is highly qualified and trained to respond. Call (803)955-0342 to schedule an appointment or visit their website to learn more

Why you should choose SERVPRO of Lexington

4/5/2019 (Permalink)

Here at SERVPRO of Lexington, we have an amazing staff who works hard for you every day. From our third generation owner, who guides our staff with experience and knowledge, to our office staff, who works diligently with your local and national insurance agents, and also to our production team, who are always on standby for you to get the job done ASAP.  SERVPRO of Lexington strives to provide top notch customer service. If you are looking for a local company to provide professional and timely services, SERVPRO of Lexington is the place, and we are  in your community ready to make things "Like it never even happened."  Give us a call today at (803)955-0342 and schedule a free estimate, with our experienced team.

Do you know why SERVPRO trucks are green?

4/5/2019 (Permalink)

SERVPRO of Lexington vehicles are very noticeable when we are driving though your community. We have green cars, trailers, trucks and vans too. But have you ever wondered how SERVPRO chose this eye catching color? 

In the early 1970s, the founders of SERVPRO® used a color chip paint sample chart to identify the most eye-catching color.  It was a highly technical process.  The founders showed the chart to as many people as they could and asked, “Which color on this chart would be impossible to miss?”  By a wide margin, the color most identified was 1970 rally green, a color used on Porsche 911 automobiles.

 Now used on entire fleets of vehicles in every SERVPRO franchise across the nation from production vans to disaster recovery storm trailers, our vehicles are prepared for any size disaster.

How to Keep Your Kitchen Safe From Fires in Lexington

3/26/2019 (Permalink)

Your kitchen has the potential to be the most dangerous room in your home. It holds many hazards which can cause unintentional fires and burns. There are some basic safety rules you can follow to keep your kitchen free from hazards. If you have experienced a kitchen fire, you need the professional help of our technicians at SERVPRO of Lexington. We are a trained and experienced fire damage remediation company who has the tools required to restore your home after a fire. 
 
The first thing you should always have in your Lexington kitchen to prevent fire damage is a fire extinguisher in your kitchen. A smoke detector also needs to be installed and maintained regularly. Any cleaning products should be stored away from children, and do not leave a heat source or fire unattended. 
 
Stove and Oven 
 
Clean your range and oven regularly and be thorough. Doing so prevents residual grease and food from catching fire. When you are cooking, keep handles of pots turned inward, away from the stove’s edge. Do not wear loose, long sleeves which can hang over the stove while cooking. Keep your eye on the oven at all times when it is on and ensure it is turned off when you are done cooking. 
 
Flammable items such as dish rags, towels, and curtains should not be near the stove. Also, be cautious with flammable liquids, since a small spark can ignite vapors from these fluids. 
 
Microwave Ovens 
 
Ensure all vents are clear of obstructions and the microwave has enough space for air circulation. Do not put foil or other metals in the microwave oven, as they can create sparks and fires. SERVPRO can help you restore your kitchen back to its former condition after a fire in your microwave. 

Appliances 
 
Do not use appliances which have not been tested and approved by a recognized facility. Keep electrical outlets from being overloaded as well and check for broken or worn wiring on a regular basis. Be sure to make any needed repairs in a timely fashion and keep cords on the counter, so they do not get pulled down accidentally. 
 
Deep Fryers and Frying Pans 
 
The best thing to prevent fryer fires is to use a fryer with a controlled thermostat. Do not allow grease and fat build up in pans or on the stove, since they can easily catch fire. When SERVPRO of Lexington arrives at your home, we assess the damage first, including any smoke or soot and water damage. Before we begin any remediation, we go over the plan with you so you can understand all that is happening. 
 
SERVPRO of Lexington is here whenever you need us. If you have experienced a kitchen fire in your home, just reach out to us at (803)955-0342 so we can help you clean up and repair your home.