Smoky Success Story

8/1/2013 (Permalink)

Actual Letter from a SERVPRO customer

“Recently, I listed a 1-bedroom condo that had been owned by a smoker. She moves out and we removed all furniture and anything that might have absorbed smoke. We washed the walls and ceiling and repainted, change the carpet and installed new kitchen appliances. The place looked great but still smelled stale. It went on the market. After the first 3 showings, the buyers declined to make an offer because the condo still smelled strongly of smoke. I called my local SERVPRO Franchise. I knew of them because they had done a water damage cleanup in my neighborhood.

The team came out and we made a list of things to do to “detox" the condo. After the first few measures, there were still a few SERVPRO team kept at it, taking the tiniest details into account until the place smelled fresh and brand new. The team honestly seemed as interested as I was in completely eliminating the odor; they were like hound dogs with their nose on the scent!

 As SERVPRO wrapped up, an agent and his buyer looked at the unit and it resulted in a sale. Immediately! Certainly I could smell the difference but the “Sold” status of the condo is even stronger proof of SERVPRO success in ridding the home of the smell of smoke. There’s no question who I’ll call if I ever list a smoker’s home again!"